WHY MAX 8 ADULTS?
Casa Xixim is a single family home with four bedrooms. Rooms can accommodate two adults each. We have three twin sized day-beds for a strict maximum of up to four children, and can also provide one pack-n-play. Cribs, high-chairs, and other baby gear is available for rent.

CAN WE ADD A 9th ADULT?
We recommend no more than two adults per room as it gets a little too cramped with three adults sharing one bathroom. On occasion we have approved a 9th adult for an additional fee starting at $100usd per night (depending on the season). Another reason for our max occupancy is the design of our off-grid composting wetlands for all household waste water. We don’t want to overwhelm our wetlands. It could result in sewage backing up and flooding the garden causing environmental damage and unpleasant odor inside the home.

WHY MAX 4 KIDS?
Due to our open-access pool and remote beachfront-jungle-mangrove location we aim for a high adult to child ratio for safety. There are a variety of poisonous plants, insects, sting rays, crocodile, porcupine, etc. While our favorite guests are families we appreciate when kids have ample adult supervision to ensure our home isn’t trampled too hard (it’s quite difficult to repair or replace items on short notice for our next guests that often arrive same day).

ARE YOU ON TULUM BEACH?
Casa Xixim is not on the Tulum Beach Hotel Zone. We are located a bit off the beaten path at Bahia Soliman, about 15km north of Tulum Town. Soliman tends to be a quiet community of rental homes and not well suited for loud parties.

WHAT IS THE BEACH LIKE?
We are located at Soliman Bay with tranquil water, soft white sand, wildlife, a reef, coral and seagrass throughout the bay and shore. We provide some aqua shoes (and other beach gear) and suggest you bring your aqua shoes if you have them. All beaches in Mexico are open to the public but we pay each year for exclusive use of the beach in front of Casa Xixim and provide private shade and loungers for our guests. The bay is a protected zone of Reserva de la Biosfera Caribe Mexicano. During sea turtle nesting season (May – Nov) we reduce our night time lights, sound, and keep the beach clutter-free. There is a Mangrove along the bay which is home to a variety of wildlife.

DO YOU OFFER DISCOUNTS?
As a full-service operation with a staff of six supporting your stay, we aren’t able to offer discounts (and we aren’t able to rent the home without the full staff). We have carefully curated an amazing experience and our seasonal rates are based on regional comps. Every booking includes chef service for three meals per day, concierge support, daily housekeeping, groundskeeping, private beach area, and beach gear.

IS FOOD & DRINK INCLUDED?
Every Casa Xixim reservation includes chef service for three family-style meals per day by our two chefs. This does not include the cost of food or alcohol. The chefs ask to be reimbursed with cash pesos every few days based on shopping receipt totals. We generally estimate about 500 – 800 Mexican pesos per person per day, not including alcohol or lobster.

HOW DO WE ORDER MEALS?
In advance of arrival, we’ll have you select your 1st dinner and 1st breakfast from our menu. The menu has instructions, and if needed the concierge and chefs can help you select the rest of your group’s meals once you’ve arrived. A family-style menu means 1-2 main entries, and 2-3 sides/salads for everyone to share.

CAN THE CHEFS ACCOMMODATE FOOD ALLERGIES?
Yes, our chefs can usually accommodate most mild food allergies if given guidance in advance. Please note our remote location and no medical services in the vicinity (nearest clinic in Tulum Town 20-30 min away, and nearest hospital in Playa del Carmen 45-60 min away). We advise brining all needed medications as a precaution. We are not held responsible for health emergencies.

CAN YOU HELP US BOOK DRIVERS & RENTAL CARS?
Yes, we have a transport company we work with for private airport transportation. Our concierge can also assist with booking rental cars and/or private drivers. These details will be shared in our official Welcome email which includes lots of house info, our menu, adventure guide, and introductions to our concierge and house manager.

DO YOU HAVE AC?
Yes and no. We have AC units in the bedrooms only to help cool your room at night. But because we don’t have glass windows—instead we have screens with shutters—the AC won’t always feel “hotel cold”. Our house was designed to be open-air with sliding doors to let the sea breeze come through. It can be quite hot during Summer so it’s good to consider if you need accommodations that can support all day AC in the main living spaces and/or bedrooms, and if we are good fit for you.

WHEN IS HURRICANE & SARGASSO SEASON?
Hurricane and Sargasso Seaweed season is May/June – Nov. These events are highly unpredictable and vary year to year. We strongly suggest purchasing refundable or changeable flights (as a single family home and small operation we are often unable to offer full refunds due to mother nature, Covid-19, or climate change). During mild-moderate sargasso we hire a crew to clean it up daily. Occasionally the sargasso is severe throughout the region, and those days may make the beaches unusable. Fortunately, there are dozens of cenotes, Mayan Ruins, and a variety of other tours to enjoy.

WE BOOKED OUR DATES. WHERE IS MY CONFIRMATION? WHEN DO WE START PLANNING?
Thanks for booking! Upon booking we auto-send an email confirmation with your booking details. Please check your spam folder for a confirmation email from info (at) casaxixim (dot) com. You will also receive a Paypal payment confirmation. We typically wait until 2-4 weeks (based on season) before your arrival to send our official Welcome email to kick start planning. This email includes lots of house info, adventure guide, Casa Xixim menu, and introductions to our house manager and our concierge (who will greet you at the house upon arrival). But you can always email us earlier if you have any pressing questions.