Max Occupancy / Guest List
Our max occupancy is 8 guests. We must receive full names of all guests no later than 48 hours before arrival, no changes, and no extra guests. Your entrance to Soliman Bay will be managed by the security gate.

House Rules
We have zero tolerance for extra guests and loud/late parties at Casa Xixim or anywhere at Soliman Bay, we prohibit smoking on our property, and require all guests to honor our House Rules. Rental Fees and Security Deposits will be forfeited—at owner’s discretion—for infractions. Airbnb claims will be submitted, if applicable.

Masks are required and enforced in all public spaces in the Tulum region. Casa Xixim requires guests to wear masks upon arrival to our home when meeting our staff.

If guests experience fever/symptoms we will cease all in-person staff services. Visitors with symptoms are required to call the Epidemiological Intelligence Unit (UIES) to report symptoms at 800-00-44-800.

Rescheduling Due to Future SIP
If either your location or our region experiences a shutdown with SIP due to COVID-19, we can apply any received payments towards a future visit to Casa Xixim. Guests are required to contact us immediately if rescheduling is required.

Safety Protocols
Casa Xixim will block 24 hours between reservations to ensure proper cleaning. CX staff will be monitored for symptoms, and wear masks when working inside. We ask guests to arrive in masks during arrival welcome, always maintain at least 6 feet distance from staff, and bring personal hand sanitizer in case supplies run short in our region.

US CDC Required Testing
To reduce introduction and spread of new variants of SARS-CoV-2, CDC issued an Order [PDF – 9 pages] effective January 26, 2021. It requires all air passengers arriving to the US from a foreign country to get tested for COVID-19 infection no more than 3 days before their flight departs and to provide proof of the negative result or documentation of having recovered from COVID-19 to the airline before boarding the flight. For more information on this testing requirement, see the CDC Frequently Asked Questions.


Standard Terms & Conditions

Nightly rates are in US dollars and do not include service fees, taxes, or refundable security deposit. The minimum stay is 4 nights. Holiday Season minimum stay is 7 nights.

1. RESERVATION DEPOSIT & FINAL PAYMENT: By submitting payment you agree to our Rental Policy, Terms, and Conditions as outlined in the document. A 50% deposit of the total room cost including taxes and security deposit is required to secure your reservation. Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us immediately at info[at]casaxixim[dot]com if you have any questions or require any changes. Final Payment: The remainder (50%) will be due no later than 30 days before the clients arrival. If the reminder 50% has not arrived by this period, this will be considered a full cancellation. Please read our full policy, securing your reservation means you accept all terms. The Client will not make any negotiation, reservation or cancellation with any member of the Staff.

2. SECURITY DEPOSIT: The Client will be responsible for any losses or damage caused to the property. $1000 security deposit is required and needs to be paid by one month before the arrival date. This security deposit will be refunded 1-2 months after departure upon a satisfactory inspection of the property, confirmation of respect for our house rules, adherence to strict guest list, and calculation of any outstanding charges such as shuttle bookings, groceries, staff tips.

3. PAYMENTS: Payments can be made with PayPal, bank transfer, or US bank check (final payments only). Please contact us for bank transfer details or mailing address.

4. CANCELLATIONS: Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy. All cancellations must be received in writing to: info[at]casaxixim[dot]com and will be processed from receipt of notice.

25% minimum non-refundable charge on any cancellations.

50% non-refundable charge if Client cancels 90 to 30 days prior to arrival date.

75% non-refundable charge if Client cancels 30 days or less prior to arrival date.

We highly recommend that all of our guests purchase Travel Insurance, which is generally inexpensive, but can really save a lot of financial loss and emotional distress if an unforeseen event occurs. We recommend your travel insurance will cover you for airline flight and accommodation cancellations especially during the hurricane season of June through November. We also recommend you consider coverage for accident, illness, medical evacuation and theft.

We do not issue refunds or credits for flight cancellations, due to any circumstances. Please consider taking out Travel Insurance to protect against flight cancellations. There are no refunds or credits issued due to bad weather, tropical storms or hurricanes or any other situation beyond our control; including any inconvenience or complication caused by a hurricane’s direct hit, near miss, or significant threat of a hurricane strike. Hurricanes are unpredictable by nature. Please take out Travel Insurance to protect against these types of unforeseen events. Casa Xixim is not liable for any other costs, evacuation or inconveniences caused by a tropical storm or hurricane.

5. MAXIMUM OCCUPANCY: Casa Xixim is able to accommodate up to a maximum of 8 guests (including up to 4 children), with no exceptions. Our delicate wetlands water system that was designed to function at this size. We do not want to jeopardize the health of our wetlands or risk polluting our fragile ecosystem.

6. LIABILITY: Casa Xixim and its employees shall not be liable for any damages caused mentally or physically as a result of, or in connection with: Any delays or cancellations. In the event of a traveler becoming ill during a vacation, or having to cut their vacation short. All hospital and medical expenses are the traveler’s responsibility. Monetary crises, social unrest, political or labor problems, economic changes, electrical outages due to weather, mechanical maintenance or construction difficulties, for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever resulting from events beyond our or a supplier’s reasonable control, including but not limited to acts of Nature (hurricanes, mudslides, earthquakes, sargasso seaweed), flight cancellations or changes, strikes, labor disputes, lockouts, threats or acts of terrorism, acts of war or declared war, hurricanes or weather conditions, diseases or epidemics/pandemics, novel or unexpected conditions and local laws. Absence of travel documents, visas, passports, health certificates where required. Casa Xixim is not responsible for advisement of travel and entry requirements. Loss of items that are not secured in bedroom safe, or for losses incurred when rooms are not locked. Casa Xixim is not responsible for the well being of any children who stay or visit Casa Xixim with respect to any accident or other occurrence. Parents and guardians are solely responsible for the safety and well being of their children. No children under 18 allowed without legal guardian.

7. STAFF: Casa Xixim is responsible for the Staff salaries. In case the Client needs more personal attending, the Client will be responsible for this additional cost, payment and gratuities.

8. STAFF GRATUITIES: We hope you will be very pleased with the excellent job our staff does to make your stay the best possible. They often can provide additional assistance and to show your appreciation they do appreciate gratuities from the guests very much. They are very special people and you will have become good friends by the end of your stay. We recommend $10 USD per room per day for the Chefs to share, $8 USD per room per day for Groundskeeping, $6 USD per room per day for Housekeeping. You may also choose to tip the Concierge House Manager in this same range if she had been especially useful during your stay.

9. AMENITIES: The rental of Casa Xixim includes Concierge House Manager, housekeeping (revised for COVID-19), 24/7 groundskeeper, chef service (groceries extra paid in cash to chef), sustainable soap and shampoo (please do not remove), and all the equipment the house has to offer (linens, beach gear, grill, wifi/streaming media, etc.). As a net metered solar home we are subject to the stability of the municipal grid and may experience intermittent electric and internet service. We do not have a landline phone but we provide a mobile phone for guest use at the house to call the house manager, reservations, taxi, etc. See below for more details about internet and phone expectation, and air conditioning.

10. LAUNDRY: In case the Client requires laundry services, the Client will have to specify to the Staff the proper care of any delicate garments to be sent out. Casa Xixim is not responsible for any damage to the Client’s wardrobe. Clients may hand wash their own garments using the delicate hand soap or shampoo we provide – although drying may take considerable time due to humidity. Our wetlands (which processes all household waste water including toilets) can not handle any strong detergents or bleach, as it would kill the plants and result in septic sewage, unpleasant odor, and environmental pollution. Laundry sent out early in the day is often returned the following afternoon. Our house manager can provide more info about turn around and pricing in person.

11. ARRIVALS/DEPARTURES: Check-in time is after 3:00pm. Check-out time is before 11:00am. We are a small operation with one housekeeper. These strict times allow us to prepare the villa in time for everyone’s arrival. If you need early arrival or late departure please contact us no later than one week prior to your arrival so we can review your request. If it’s possible to accommodate your request, we will bill you $50 USD per hour.

12. RENTAL USE: No guests other than those listed on the rental contract allowed. Full names of all guests to be provided. The Client will not be permitted to sublease Casa Xixim for any reason. Any use of Casa Xixim other than residential during a vacation must be approved in advance by the property owner. No weddings, corporate events, photo shoots, parties or large gatherings are permissible without owner approval and additional security deposit in place.

13. HOUSE RULES: No parties, no smoking, and no pets. All guests must agree to House Rules >

14: CHILDREN: A maximum of 4 children under the age of 18 allowed. All infants and any child not potty trained must wear a diaper at all times. Parents and legal guardians are responsible for any children at Casa Xixim and will not be left unattended. Casa Xixim and staff are not liable for safety of children and may not be hired as child care. It is recommended that parents hire a child care service with licensed and trained providers.

15: THIRD PARTY SERVICES: Third-party services and excursions booked directly with the third-party provider and are subject to their own terms & conditions. Casa Xixim is not liable for any cancellations or changes to third-party service providers.

16: EXPECTATIONS FOR PHONE AND INTERNET: As a net metered solar home we are subject to the stability of the municipal grid and may also experience intermittent electric, cellular and internet service. The internet connection can be spotty or go out periodically. We do not have a landline phone but we do provide a mobile phone for guest use at the house to call the concierge, reservations, taxi, etc.

17: MOTHER NATURE: We feel it’s a good idea to remind our guests that they are traveling to a somewhat remote and rustic location. While it’s wonderful to “get away” to the charming low-key community of Soliman Bay in an eco-luxe villa, we are still located on a wild stretch of beachfront mangrove jungle. This means we have to accept the whims of Mother Nature: weather can be blazing hot (we have fans and bedroom AC), it can rain (we have umbrellas), it can be a bit buggy at times (we have spray and screened windows), we are visited by a variety of flora and fauna (sea turtles, crabs, birds, geckos, beetles, etc.) and we are subject to the Caribbean’s sargasso seaweed (we do our best to clean it up as it comes in). We do not have glass windows by design, we encourage the breeze to come through. Walls slide open and closed.

18: AIR CONDITIONING: We have AC in each bedroom and we ask you to be mindful of using only at night. We do not have glass windows so the efficiency of the AC greatly depends on closing up all doors and shutters completely, and closing the bathroom doors is critical as well. We ask that you only use AC while you are sleeping (more or less 9pm -9am). Even though we have solar panels we are net metered (tied into the grid), and high energy use has a costly environmental impact.

19: FORBIDDEN PLASTICS: Please take a moment to read our policy on plastics at Casa Xixim:
We do not allow single-use plastics at Casa Xixim because of our precarious location to the mangrove, ocean, and have a steady ocean breeze which can often whisk light items away. Forbidden items include: single use water bottles, drinking straws, balloons, utensils, piñata trinkets, party favors, cups, etc. We provide alternatives to all these items, and recommend that you bring your own personal travel water bottle. The Tulum region is challenged with garbage collection and recycling. Due to these circumstances we cannot allow these items on our property, and a penalty of your full security deposit will be applied if any of these items are found on our property. We invite our guests to collect any trash they see on the beach. Thank you for joining us in being good earthlings.

20: PROPERTY & STRUCTURE: No climbing or standing on terrace gardens, structures, walls, console cabinet, shade structure, railings, doors, or any portion of the property due to personal safety and structural integrity. No moving of furniture, beds, tables, decor, etc.

We have personally curated the attached Adventure Guide PDF. Please follow up with our concierge and she can advise if advance arrangements, deposits or reservations are necessary. All fees are paid in cash at the time of service. Our concierge provides trip planning support over email (typically two weeks before arrival), will greet you at the villa with a tour, and discuss meal planning. She will provide one additional in-person visit during your stay, will be available over WhatsApp throughout your stay, and will facilitate your check-out in person. Our house manager will also be there to greet you, will periodically visit to check on the staff and operations, and will co-facilitate your check-out.